Return and Refund Policy
Learn about our return process and refund policies for your purchases.
Return Policy
We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
- Returns are accepted within 30 days of delivery
- Items must be unused and in original packaging
- Custom orders are non-refundable
- Return shipping costs are the responsibility of the customer
Refund Process
Once we receive your return, we will inspect the items and process your refund.
- Refunds will be processed within 5-7 business days
- Original shipping costs are non-refundable
- Refunds will be issued to the original payment method
- You will receive an email confirmation when your refund is processed
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us within 48 hours of delivery
- Provide photos of the damaged items
- We will arrange replacement or refund
- Return shipping for damaged items will be covered by us
Contact Us
If you have any questions about our return and refund policy, please contact us at: londontiles7@gmail.com